Table of Contents

Useful Links

Keep in Mind
  • Gaming for Entertainment Only
  • Prohibited Under 18
  • Set Your Limits
  • Get Help When You Need It
  • Make time for family

What does responsible gaming mean?

Responsible Gaming means enjoying gaming in a way that keeps it entertaining without putting your personal, financial, or social well-being at risk. For QK99, responsible gaming is not just a policy — it is the foundation of everything we do.

When enjoyed responsibly, online gaming is a great recreational activity. But when it becomes an addiction, it can take a toll on other important areas of life. QK99 works to prevent that from happening.

Our responsible gaming program aims to help every player see gaming as a healthy part of life, not a burden. QK99 provides all support and guidance in English for players in Bangladesh.

Core Principles: Gaming should be enjoyable — not compulsory. Stay in control.

QK99 Responsible Gaming Policy

QK99 is fully committed to responsible gaming. Our policies are built with player protection as the top priority. The key pillars of this policy are:

Age Verification

Only individuals aged 18 or above may open an account at QK99. Age is verified during registration and through the KYC process. Any account found to belong to a minor will be closed immediately.

Transparent Information

Every game clearly displays its RTP (Return to Player) rate, rules, and risk level. qk99 believes that an informed player is a responsible player.

Honest Promotions

The terms and conditions of our promotions and bonus offers are always stated clearly. No hidden terms. QK99 does not run any promotions that conflict with responsible gaming.

QK99's responsible gaming policy is developed in line with international standards and is reviewed on a regular basis.

Protection Tools & How to Use Them

QK99 offers a range of powerful tools to help players stay in control of their gaming. These features are completely free and can be activated at any time:

  • Daily / Weekly / Monthly Deposit Limits: You set how much you deposit.
  • Loss Limit: Once you reach a set loss amount, your session will automatically stop.
  • Session Time Limit: Set a limit on how long you play in a single session.
  • Reality Check Notifications: A reminder message will appear at set intervals to let you know how long you have been playing.
  • Cooling-Off Period: Take a break from 24 hours up to 30 days.
  • Self-Exclusion: Temporarily or permanently close your account for anywhere between 6 months and 5 years.

To activate these features, go to your account settings or contact our support team directly. Once self-exclusion is active, it cannot be cancelled before the period ends — this is intentional and designed to protect you.

Please Note: Setting limits isn't a sign of weakness — it's a sign of good judgment.

Protection of Minors

QK99 takes every precaution to protect minors from gambling and gaming. Our platform is strictly prohibited for anyone under the age of 18.

Advice for Parents

If you have children or teenagers at home, please take the following steps:

  • Use parental control software on your devices.
  • Keep your QK99 account login credentials out of reach of children.
  • Educate children about the risks of online gaming.
  • Log out after every gaming session on shared devices.
  • Don't save passwords in browsers on devices that children can access.

If you suspect a minor is using QK99, notify our support team immediately. We will take swift action.

Strict Prohibition: Anyone under 18 is strictly prohibited from using qk99. Any violation of this policy will result in permanent account closure.

Seeking Help — A Sign of Strength, Not Weakness

Problem gambling is a recognized mental health issue, and seeking professional help for it is completely normal. QK99 never shies away from this — we actively encourage players to reach out for support.

If you feel that gaming is having a negative impact on your life, now is the right time to act. Don't try to handle it alone — reach out to someone you trust or seek professional help.

Get Help from QK99

Our support team is specially trained in responsible gaming. You can reach out at any time, and your situation will be kept completely confidential.

Email: [email protected]
We typically respond within 24 hours.

If things feel more serious, activate self-exclusion on your account and talk to a trusted family member or friend. Remember — asking for help takes courage.

Frequently Asked Questions

Not at all. Responsible gaming means enjoying gaming in a controlled way. You play, you have fun — but within limits. QK99 wants you to enjoy gaming in a healthy, sustainable way over the long term.

Yes, but your account cannot be reactivated before the set period ends. Once the period is over, you'll need to submit a request to reactivate it yourself. For permanent self-exclusion, the account cannot be reopened under any circumstances.

Decreasing your limit takes effect immediately. However, increasing it requires a cooling period to pass first. This safeguard helps protect you from spending more than you intend in the heat of the moment.

As the account holder, this is your responsibility. If such an incident is discovered, the account will be permanently closed and the balance may be forfeited. Always keep your login credentials secure.

Absolutely. QK99's support team assists with complete confidentiality. Your personal information and circumstances will never be shared with any third party. Simply reach out at [email protected].

When Reality Check is enabled, a pop-up will appear every 30, 60, or 90 minutes showing how long you've been playing and how much you've won or lost. You can then decide whether to keep playing or take a break.